MSC Industrial Supply Co. Customer Care Representative 11am-8pm M-F in Fernley, Nevada
Job Title Customer Care Representative 11am-8pm M-F
Job Req # 17265BR
Work Location Reno, NV (Whse)
Address 2300 E Newlands Drive
State or Province NV
Zip/Postal Code 89408
Job Category Customer Care/Customer Service
Job Description BRIEF POSITION SUMMARY
- The role of the Customer Service Representative is to identify and resolve customer service issues. In addition, the Customer Service Representative must be able to handle high inbound call volume on a consistent basis.
DUTIES and RESPONSIBILITIES >
Answers inbound calls to sell MSC products in accordance with MSC culture and customer service standards.
Resolves customer product and service issues by providing sales-related solutions utilizing the most common sources of information. Consults with other associates to locate alternative sources of information.
Provides customer service, in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation.
Communicates customer concerns to management to ensure the most effective and lasting problem resolution.
Resolves basic credit and collection issues to enhance customer service.
Responds to customer non-telephone inquiries and takes appropriate action based on customer, product and sales knowledge.
Provides customer service using all tools available including, but not limited to, email and the Internet.
Learns and applies the MSC Culture to ensure proper direction of intentions and efforts.
Participates in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE
High school diploma or the equivalent is required.
Some inbound/outbound telephone sales, outside sales, customer service or industry experience required.
Knowledge of basic arithmetic required.
Good oral and written communication skills required.
Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
People. Collaboration. Insight. That’s how you build something that works.
Built on a foundation of values and trust, MSC works side by side with our customers to help them drive business results. With more than a million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.
As one of America’s Best Large Employers (named by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your families’ health, well-being, and financial future.
If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.