Veterans Affairs, Veterans Health Administration Administrative Support Assistant - Quality Management in Reno, Nevada

  • Duties



As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to"

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitionsdocument.

This position is located in Quality Management Service at the VA Sierra Nevada Health Care System (VASNHCS), Reno, Nevada. He/she provides administrative and liaison support for Quality Management. The incumbent serves as the Administrative Support Assistant for Quality Management (QM) Service and provides administrative support to the QM Chief, supervisors, and staff. The Administrative Support Assistant offers technical and procedural advice in support of QM programs, to include: a) Credentialing and Privileging (C&P;); b) Accreditation; c) Patient Safety; d) Utilization Review; e) Case Management; f) Risk Management; g) Infection Control; and h) Quality Review.

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Specific duties of the position include but are not limited to the following as well as performs a variety of administrative support duties::

  • Assists with compiling required documents and submitting FTEE request.

  • Prepares travel requests for domestic travel; maintains a detailed knowledge of travel policies and regulations to serve as a technical resources to QM personnel.

  • Receives and logs outgoing correspondence, reviewing it for correct format, punctuation, spelling, grammatical accuracy, factual correctness, enclosures, dates, signatures, complete addresses, etc. responds to non-technical, but substantive, requests for information involving QM programs and functions, project assignments, internal procedures and relationships, and current work status.

  • Maintains accuracy of database, queries system in response to management and employee questions and requests for information.

  • Incumbent maintains a continual accumulation of all types of data for use in preparation of a variety of reports and suspense's.

  • Compiles and prepares a wide variety of continuing or one-time special statistical and narrative reports from records maintained. Incumbent provides assistance in developing statistical data and special reports, compiling/preparing drafts and finalizing papers and/or similar materials in support of the Service.

  • Effectively enhances the ability of the office to support overall mission requirements through developing methods for automating administrative data collection requirements and reports considering the interrelationships of reports and multiple uses of data.

  • Incumbent determines the best software type for each requirement (such as database or spreadsheet). Incumbent determines data categories to be established, sorting and calculating functions to be performed, and procedures for entering and retrieving data.

  • Performs a variety of administrative support duties, such as schedules appointments and makes arrangements for time, participants, and locations of meetings in accordance with instructions from the Administrative Officer or higher graded personnel, makes arrangements for conferences and V-tel, composes complex but non-technical correspondence, locate and assembles information for various reports, briefings, conferences, suspense's etc.

  • Incumbent prepares a variety of narrative and tabular material (e.g., correspondence, reports, technical papers, charts, statistical tables, manuals, travel orders, messages and other documents) involving the common terminology of the service for which the work is done and requiring accuracy in spelling, grammar, and syllabication.

  • Incumbent operates related peripheral equipment such as printers and scanners as required. Uses software and printers to create, copy, and edit, e.g., make insertions or deletions or move material from one place to another; store; retrieve; and print a variety of standardized documents using a glossary of pre-recorded formats, form letters, standard paragraphs, and mailing lists.

  • Acts as the QM Talent Management System (TMS) Administrator; provides technical TMS assistance to QM staff; manually records completion of training as needed; provides timely reminders to staff to ensure all mandatories remain current; ensures QM staff is aligned under the appropriate Supervisor.

  • Serves as Personal Identity Verification (PIV) card coordinator for QM staff.

  • Serves as QM SharePoint owner, updating and maintaining SharePoint sites aligned under QM, as well as developing and managing new SharePoint sites. Prepares necessary documentation for the acquisition and distribution of office and other general supplies for the service. Incumbent maintains the calendar for the Chief, QM and Administrative Officer which includes scheduling appointments, coordinating meetings and advising all concerned of upcoming events that will impact service schedules.

  • Prepares for review and approval correspondence and reports for a wide variety of issues and topics, as assigned.

  • Serves as the timekeeper for the service by validating time and attendance for all service employees and entering associated data into the appropriate tracking system.

  • Assists the AO with reviewing and updating directives, charters in accordance to the directive management system and council and committee system.

Relocation/Recruitment incentive has not been approved.

Work Schedule: Full-time, 40 hours per week

Functional Statement Title/#: Administrative Assistant, GS-0303-07, 04728-A

This position is covered by the bargaining unit.

Travel Required

Not required

Supervisory status


Promotion Potential


Who May Apply
This job is open to…

Status Candidates (Merit Promotion and VEOA Eligibles)

Questions? This job is open to 2 groups.

  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

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  • Assistants, Office
  • Office Assistants

  • Requirements


Conditions of Employment
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Time in grade requirement may be required.
  • Selective Service Registration is required for males born after 12/31/1959.

Physical Requirements:The work is normally sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, and carrying light items such as papers and books. No special physical demands are required to do the work.

Time-in-grade: Applicants who are current Federal employees and have held a GS-6 grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-7 position you must have served 52 weeks at the GS-6 level.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-07: Applicants must have served a minimum of 52 weeks at or above the GS-06 level in Federal service to meet the time-in-grade requirements for the GS-07.

Specialized Experience: One year of specialized experience equivalent to the next lower grade level in Federal Service that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and is typically in, or related to the work of the position to be filled. Examples of specialized experience would typically include, but are not limited to: compose meeting agendas and minutes for facility-level councils and committees; serve as a primary point of contact for a service/department; participate in service-level records management activities;ability to prepare administrative correspondence; skill in database usage, cataloging and updating information, and maintaining accuracy of stored data; ability to perform a variety of administrative support duties and knowledge in the use of peripheral equipment such as printers, scanners, Microsoft Office software or programs for data, communication and presentation development. .

There is no educational substitution for the GS-7 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

This position is not required to file a financial disclosure report.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


You will be rated on the following competencies based on your application for this position.

  1. Ability to manage multiple projects, programs, and activities.
  2. Skill in data management and analysis to determine organizational performance.
  3. Knowledge of PC software programs such as Microsoft Word, Excel, PowerPoint, Publisher, Visio, Access, Outlook, and SharePoint to carry out clerical and administrative duties.

  4. Skill in word processing, spreadsheet development, and presentation design to compose a variety of reports.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance


  • Required Documents


Required Documents

All applicants are required to submit the following supporting document type(s):

  • DD-214

  • Resume

  • SF-50

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:

  • Cover Letter

  • Other

  • Other Veterans Document

  • SF-15

  • Transcript

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

*Faxing Applications or Supporting Documents: *You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2010524.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

  • Benefits for federal employees
  • Healthcare insurance
  • Pay and leave

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, October 05, 2017 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account,, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

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Agency contact information








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Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) office at OPM
  • Office of Equal Opportunity

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 09/15/2017 to 10/05/2017

Salary: $40,684 to $52,893 per year

Pay scale & grade: GS 07

Work schedule: Full-Time - Full Time

Appointment type: Permanent