Kforce Customer Engineer in Reno, Nevada

Kforce has a client that is seeking a Customer Engineer in Reno, NV.Responsibilities:

  • Accountable for all proactive, break fix and scheduled activates with assigned customers

  • Accountable for the customer relations and on the job customer training

  • Accountable for the business unit gross margins, including the time indicators, parts return, and other administrative activates

  • Escalates any unresolved issue in a timely manner and make sure it was resolved according to the customer satisfaction

  • Responsible for all VAS activities as base line and pit stops and is informed for any installations/de-installations related to the business unit

  • Responsible for one's training

  • Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met

  • Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures

  • Provide service, post-sales or service delivery support, and solve applications problems for local accounts

  • Provide direct post-sales systems technical support to end users

  • Solve technical problems on an assigned hardware

  • Use proactive monitoring procedures/tools to identify problem prevention opportunities

  • Accountable for company policies and procedures to complete a wide variety of customer facing tasks

  • Minimum vocational/diploma/Associate degree (technical field) equivalent with 2 - 4 years of working experience in related fields or degree holder with 1 - 2 years relevant working experience

  • Knowledge of corporate organization, job, and policies

  • Advanced knowledge of operating systems and software

  • Basic skills in project management

  • Strong communication skills, problem analysis, and presentation skills

  • Ability to develop Customer relationships

  • Ability to perform while under high-pressure situations

  • Ability to work in a team environment

  • Basic networking, O/S, and troubleshooting knowledge

  • Detailed understanding of general/technical aspects of the onsite system repair job

  • Ability to develop knowledge of the job skills, company policies, and procedures to complete a wide variety of difficult assignments/tasks

  • Thorough understanding of the general/technical aspects of the job

  • Ability to work on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment

  • Ability to work under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours