Kohl's Full-Time Lead Jewelry Consultant in Reno, Nevada

Job Description:Position Summary:

Drives jewelry sales and creates a positive customer experience through customer relationships, product knowledge and operational execution.

Primary Responsibilities:Builds Customer Relationships by elevating customer engagement and interaction:

  • Proactively engages Customers and draws Customers in to the Jewelry department.

  • Establishes a connection with Customers to determine Jewelry needs, style, and preferences.

  • Invites customers to return to see a new product arrivals.

  • Balances individualized service with high Customer volume.

Actively Listens to Customers’ needs to recommend jewelry products:

  • Engages Customers in conversation to determine jewelry needs, style and preferences.

  • Listens for cues to tailor current and future interactions to better serve each Customer.

  • Encourages Customers to explore higher quality options and additional products to build on their Jewelry selections.

Applies Advanced Product Knowledge to build customer loyalty through quality and value:

  • Serves as a consultative expert on all product lines.

  • Shares product knowledge in an engaging way to inform Customer choice based on attributes, quality and value.

  • Links multiple products and upsells based on Customers' needs and style.

  • Proactively seeks out information on new products and trends to keep knowledge current.

Supports Operations and Company best practices:

  • Assists in the training of Associates to ensure department consistency.

  • Oversees signing, replenishment and jewelry service workload for fine/fashion jewelry.

  • Merchandises, replenishes and signs fine jewelry products.

  • Protects and secures merchandise in accordance with Best Practices.

Skills:Required:

  • Excellent verbal and written communication skills.

  • Prior selling experience.

  • Strong interest in learning and current product trends.

  • Ability to use technology as a job tool.

  • Ability to lift 50 pounds on an occasional to frequent basis

  • Ability to spend up to 100% of work time standing or moving about the department within the store. Physical activies include: bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.

Preferred:

  • Prior experience in a retail and/or fine jewelry environment.

  • Prior experience interacting with Customers in a consultative capacity.

Job Title:Full-Time Lead Jewelry ConsultantAuto req ID:60508BRPosting Location:0974:Reno South Position Focus:Store Compensation Frequency:Hourly Position Type:full-time Career Area:Stores Company Overview:At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.State - Search by State only - Use Location for Zip or City and State:Nevada City:RenoZip Code:89521